HELP & SUPPORT
How can we help?
Answers, real screenshots of the app, and a human when you need one. Whether you're stuck, curious, or helping someone get set up — start here.
Popular questions
See Clippie in action
Real screens from the app — what appointments, report cards, and rebooking actually look like.
- What an appointment looks likeFrom "booked" to "paid" — the appointment screen a groomer works from all day.
- What the pet parent seesThe parent side of the same appointment — booking, updates, report card, receipt.
- Groom report cardsPhotos and notes sent when the groom is done — the moment parents love most.
- How rebooking worksOne tap from a past appointment to the same services, pet, and groomer.
For groomers
Onboarding, your rates, your schedule, and getting paid.
- Groomer onboarding, step by stepRegister → services & prices → availability → payouts → bookable. About 20 minutes.
- Can I set my own rates?Yes — entirely. Your prices, your services, changeable anytime. Clippie never marks them up.
- Setting up Stripe and getting paidOne short setup, then completed grooms pay out to your bank — typically in 2 business days.
- The Founding Groomer Rate0% platform fee through 2026. From 2027, a flat 5% that covers card processing — you keep 95%, period.
- Availability, hours, and time offYour calendar is the source of truth — parents can only book slots you actually have.
- Deposits and the No-Show ShieldCollect a deposit up front, set a minimum with the Shield, and stop eating no-shows.
For pet parents
Booking, paying, tipping, and keeping your pet’s records in one place.
- Booking your first groomFind a groomer, pick services, choose a time, confirm — with the total shown up front.
- What gets charged, and whenDeposit at booking (if any), the balance when the visit completes, receipts for everything.
- Tips and reviewsTip after the visit — 100% goes to your groomer. Reviews keep the marketplace honest.
- Invited by your groomer?Your groomer sent you a link — your account arrives already connected to them.
- Pet profiles, records, and vetsOne profile per pet: grooming history, vaccination documents, and your vet’s info.
Payments & policies
What gets charged when, deposits, cancellations, and how the money moves.
Devices & platforms
What Clippie runs on and how to install it.
Troubleshooting & support
Stuck? Sign-in help, notifications, and how to reach a human.
- Can’t sign in?Password resets, verification codes, and the account lockout — and how to get back in.
- Notifications not arriving?Booking requests and updates ride on push — here’s the 60-second fix list.
- Contact supportEmail a human — support is founder-run. What to include for a fast answer.
- Deleting your accountSelf-serve in the app, effective immediately — and what has to be retained.
Still stuck? Talk to a human.
Support is founder-run — you're emailing the person who builds Clippie. Include the email on your account and what you were trying to do.
Email Clippie support