HELP & SUPPORT
How can we help?
Answers, real screenshots of the app, and a human when you need one. Whether you're stuck, curious, or helping someone get set up — start here.
Popular questions
What an appointment looks likeWhat the pet parent seesHow rebooking worksGroomer onboarding, step by stepCan I set my own rates?Setting up Stripe and getting paidThe Founding Groomer RateNeighborhood Pack™: your dogs packed by neighborhoodYour business stays yoursBringing your clients acrossDoes Clippie text my clients?Nobody books themselves into your dayWhat you see before you say yesNo-Show Shield™: automated deposit protectionBooking your first groomWhy you got a window instead of a timeWhat gets charged, and whenWhen will Clippie be available?Contact support
See Clippie in action
Real screens from the app — what appointments, report cards, and rebooking actually look like.
- What an appointment looks likeFrom "booked" to "paid" — the appointment screen a groomer works from all day.
- What the pet parent seesThe parent side of the same appointment — booking, updates, report card, receipt.
- Groom report cardsPhotos and notes sent when the groom is done — the moment parents love most.
- How rebooking worksOne tap from a past appointment to the same services, pet, and groomer.
For groomers
Onboarding, your rates, your schedule, and getting paid.
- Groomer onboarding, step by stepRegister → services & prices → availability → payouts → bookable. About 20 minutes.
- Can I set my own rates?Yes — entirely. Your prices, your services, changeable anytime. Clippie never marks them up.
- Setting up Stripe and getting paidOne short setup, then completed grooms pay out to your bank — typically in 2 business days.
- The Founding Groomer Rate0% platform fee through 2026. From 2027, Clippie takes under 2% per groom; standard credit card processing applies. Tips are 100% yours.
- Availability, hours, and time offYour calendar is the source of truth — parents can only book slots you actually have.
- Neighborhood Pack™: your dogs packed by neighborhoodMobile only. Set the areas you work each day, and Clippie suggests those days to pet parents looking to book — packing your dogs into the same neighborhood.
- Your business stays yoursThe charge lands on your own Stripe account, your bank details never touch Clippie, and your clients are your clients.
- Bringing your clients acrossInvite the pet parents you already work with. They arrive connected to you — no forms, and no book to retype.
- Does Clippie text my clients?No — and that is a decision, not a gap. Everything a reminder is for lives in the app, so that is where we send it.
- Nobody books themselves into your dayEvery booking arrives as a request. You approve it. Your hours and services decide what is even offered.
- What you see before you say yesA photo, temperament notes and how matted the coat is — on the request, before you approve it.
- No-Show Shield™: automated deposit protectionNo-Show Shield™ secures the card upfront, locks in the deposit at your policy window, and stops no-shows from eating your income.
For pet parents
Booking, paying, tipping, and keeping your pet’s records in one place.
- Booking your first groomBook with the groomer who invited you, or find one nearby if you joined without an invite.
- Why you got a window instead of a timeIf your groomer comes to you, you get an arrival window. If you go to them, you get a time. Here is why.
- What gets charged, and whenDeposit at booking (if any), the balance when the visit completes, receipts for everything.
- Tips and appointment feedbackTip after the appointment and share private feedback with your groomer.
- Invited by your groomer?Your groomer sent you a link — your account arrives already connected to them.
- Pet profiles, records, and vetsOne profile per pet: grooming history, vaccination documents, and your vet’s info.
Payments & policies
What gets charged when, deposits, cancellations, and how the money moves.
Devices & platforms
What Clippie runs on and how to install it.
Troubleshooting & support
Stuck? Sign-in help, notifications, and how to reach a human.
- Can’t sign in?Password resets, verification codes, and the account lockout — and how to get back in.
- Notifications not arriving?Booking requests and updates ride on push — here’s the 60-second fix list.
- Contact supportEmail a human — support is founder-run. What to include for a fast answer.
- Deleting your accountSelf-serve in the app, effective immediately — and what has to be retained.
Still stuck? Talk to a human.
Support is founder-run — you're emailing the person who builds Clippie. Include the email on your account and what you were trying to do.
Email Clippie support