Grooming slots are perishable — an hour nobody fills is an hour nobody earns. Clippie makes the rules explicit and applies them evenly:
- The policy is shown before booking. Deposit, cancellation window, and fees are on screen when a parent confirms — agreeing to them is part of booking.
- Cancel early: outside the groomer’s window, any deposit hold is released. No charge.
- Cancel late / no-show: the stated fee is charged to the card on file automatically. Nobody has to make an awkward phone call.
- Late pickups (where the groomer uses them) work the same way — stated up front, applied automatically.
Disputes about a specific visit are between parent and groomer — Clippie provides both sides the appointment record. Something genuinely wrong? Email support with the appointment details.