Grooming slots are perishable — an hour nobody fills is an hour nobody earns. Clippie makes the rules explicit and applies them evenly:
- The policy is on screen before booking. The deposit, the cancellation window and the fees are all shown when a parent confirms.
- Cancel in good time: outside the stated cancellation window, any deposit hold is released. No charge.
- Cancel late, or don’t show: the stated fee applies to the card on file. It is the policy every client booked under — not a decision anyone makes about you on the day, and nobody has to make an awkward phone call.
- Late pickups, where a groomer uses them, work the same way: stated up front, and the same for everyone.
Think something went wrong on a specific visit? Email support with the appointment details. We hold the record of what was booked, what was performed and what was charged, and we will look at it.