No. Clippie does not send SMS, and it is not on a list to add later. Your pet parents hear from Clippie by push notification and email. It is a fair question to ask early, so here is the honest reasoning rather than a roadmap promise.
Why not
A text can tell someone that something happened. That is all it can do. Everything that makes the message worth sending is not in the text — it is in the app:
- The appointment itself — the time or arrival window, where you are up to, and what was booked.
- The controls — confirming, asking to move, cancelling within your policy. In a text thread all of that lands back on you, by hand.
- The pet's record — the photo, the coat condition, temperament notes, vaccination documents, the vet.
- The report card after the groom, with the photos and the tip line.
- The rebook — one tap, on your cycle, from the thing they are already holding.
Send that as a text and you throw all of it away, then spend the rest of the day answering replies to it. The reminder is not the point. What the reminder is for is the point, and it lives in one place.
What your pet parents actually get
- Push for anything time-sensitive — booking confirmed, you are on your way, the report card is ready, a rebook when it is due.
- Email for the same things, so a parent who has not opened the app still knows where they stand.
- Your name on it, not a five-digit short code nobody recognises.
You are also not paying per message to remind your own clients, and you are not registering yourself with the carriers to be allowed to.
The honest catch
This works because your pet parents install the app — which is the same invite you are already sending them. For a parent who will not install anything, email carries them: they still get the confirmation, the reminder and the report card. If your clients are people who will only ever read a text message, Clippie is not the right fit for you yet, and we would rather say that now than after you have moved your book.
If notifications are not arriving, the fix list is in notifications not arriving.