Terms of Service

Effective date: July 16, 2026 · fee schedule updated September 10, 2026

These terms govern your use of the Clippie mobile app and clippieapp.com (together, the "Service"), operated by Tesserapps, LLC, a Wyoming limited liability company doing business as "Clippie" ("Clippie", "we", "us"). By creating an account or booking through the Service you agree to these terms.

What Clippie is (and isn't)

Clippie is a booking and payments platform that connects pet parents with independent pet groomers. Groomers on Clippie are independent businesses, not employees or agents of Clippie. Each groomer sets their own prices, services, policies, and schedule, and is solely responsible for the grooming services they provide. Clippie acts solely as a referral agency and technology platform, and does not control, direct, or supervise the performance of grooming services, which are performed at the sole risk and discretion of the groomers. Clippie does not itself provide grooming services and does not guarantee any groomer's work, licensure, or insurance — ask your groomer directly about their qualifications.

Accounts

  • You must be at least 18 to create an account and provide accurate information.
  • You're responsible for activity under your account; keep your credentials secure.
  • You can delete your account in the app's settings or by emailing us.

Bookings, payments, and fees

  • Payments are processed by Stripe. The groomer is the merchant for the grooming services you purchase.
  • Standard fee schedule: pet parents pay the groomer's listed price plus a 5% Clippie platform fee, shown before you confirm. Groomers pay their own 5% platform fee on completed bookings; it covers Stripe's card processing on the visit, so the groomer keeps 95% of their listed price. On a visit too small for that 5% to cover Stripe's fixed per-charge fee, the groomer pays the difference.
  • When those fees apply: through December 31, 2026 both are 0% — pet parents pay the groomer's price with no platform fee, and Clippie collects nothing from groomers. The standard fee schedule above applies to bookings charged on or after January 1, 2027. While both fees are 0%, card processing by Stripe (about 2.9% + 30¢) is paid by the groomer as merchant of record. Clippie takes nothing from tips; Stripe's processing on a tip is deducted from it.
  • Groomers may require deposits and may set cancellation and no-show policies, which are shown at booking. When you book, you authorize the associated charges, including any cancellation fee you incur under the groomer's policy.
  • Stored Card Mandate & Off-Session Payouts: By booking a service, you authorize Clippie (on behalf of the groomer, who is the merchant of record) to store your payment card details. You authorize a two-stage transaction model consisting of: (1) an initial charge or authorization at the time of booking (such as a deposit, platform fee, or pre-authorization); and (2) a subsequent, off-session, merchant-initiated charge to your stored card upon completion of the grooming service for the remaining balance, plus any tips, groomer-approved add-ons, or adjustments you authorize. The final amount charged may vary from the initial booking estimate. You may cancel this stored card mandate at any time by deleting your saved card in your account settings or contacting support, which will immediately cancel any pending bookings that require a stored card.
  • Refunds for grooming services are between you and your groomer. We provide the tools to process them, and the message thread on every appointment to ask. Clippie does not arbitrate refund disagreements — the groomer sets their own prices and policies and decides what to refund, and we are not a neutral party between you.
  • Chargebacks end your account. If something is wrong with a charge, raise it with your groomer first — every appointment has a message thread for exactly that, and deposits, cancellation fees and no-show fees are shown to you before you book. Asking your bank or card issuer to reverse a Clippie charge instead terminates this agreement: your account is closed, any upcoming bookings are cancelled, and you will not be able to book through Clippie again. We charge you no fee for this and we will not contest the reversal — the charge is simply the end of the relationship.

Pet parent responsibilities

  • Provide accurate pet information, including temperament, health conditions, and vaccination status where required by the groomer.
  • Ensure safe access for mobile grooming visits.
  • You remain responsible for your pet's behavior, including injury it causes.

Groomer responsibilities

  • Provide services professionally, safely, and in compliance with applicable laws, including business licensing and tax obligations.
  • Maintain accurate service listings, prices, and availability.
  • Complete Stripe onboarding, including identity verification, to receive payouts.

Content

You keep ownership of photos and content you upload, and grant us a license to host and display them to operate the Service (for example, showing groom report-card photos to the pet's owner). Don't upload unlawful content or content you don't have rights to.

Acceptable use

No circumventing the platform to avoid fees on bookings initiated through Clippie, no harassment, no fraud, no scraping, no interfering with the Service. We may suspend or terminate accounts that violate these terms.

Disclaimers and liability

The Service is provided "as is". To the fullest extent permitted by law, Clippie disclaims implied warranties and is not liable for the acts or omissions of groomers or pet parents, or for indirect, incidental, or consequential damages. Our total liability for any claim is limited to the greater of $100 or the platform fees we earned from your bookings in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless Clippie, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: (a) your use of or conduct on the Service; (b) any grooming services booked through the Service (including pet injuries, property damage, or bodily injury caused by a pet or during a groom); (c) your violation of these Terms; or (d) your violation of any third-party rights or applicable laws.

Disputes & Mandatory Arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.

These terms are governed by the laws of the State of Wyoming, without regard to conflict of law principles, except where the law of your state of residence provides consumer protections that cannot be waived by agreement. Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any booking (collectively, "Disputes") will be resolved exclusively through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will take place in Sheridan County, Wyoming, or another mutually agreed location, except that where AAA's Consumer Arbitration Rules provide for a hearing locale near your residence, those rules control. The arbitrator's decision shall be final and binding.

Class Action Waiver: You and Clippie agree that any arbitration or legal proceeding will be conducted solely on an individual basis and not as a class, collective, consolidated, or representative action. You waive your right to participate in or represent a class of similarly situated individuals.

Exceptions: Either party may assert claims in small-claims court in Sheridan County, Wyoming, or in the small-claims court for the county where the defendant resides, if the claims qualify and remain in such court.

Changes

We may update these terms; material changes will be announced in the app at least 14 days before they take effect. Continued use after that constitutes acceptance.

Contact

Tesserapps, LLC dba Clippie — 30 N Gould St # 52123, Sheridan, WY 82801
hello@clippieapp.com